ABOUT JACARANDA
Exceptional stays. Effortless ownership.
Exceptional hospitality starts with the people behind each stay. Founded in Florida and serving Greater Orlando, Jacaranda brings guest care, our own resort-quality housekeeping and property readiness together under one dedicated team. You host the property. We look after the details.
BUILT ON REAL HOSPITALITY EXPERIENCE
Our founders bring hands-on management experience in Guest Services and Housekeeping at leading resorts. That background shapes Jacaranda’s approach: thoughtful guest communication, consistent housekeeping standards and an eye for the details that make every stay feel special.
We apply that hospitality mindset to your vacation rental—combining the care of a boutique team with the operational discipline of a resort.
Good hospitality starts with people.
Meet the leadership behind Jacaranda Hospitality Management.
Cole Wilkerson
President
Cole’s hospitality leadership experience spans world-renowned destinations and high-volume resort environments. His background in guest services and operations brings a thoughtful balance of personal attention, service recovery and team leadership to Jacaranda.
He connects guest insights with hands-on operational care—helping every property feel welcoming, well-managed and worthy of a return visit.
Ben Shaw
Vice President
Ben brings housekeeping and operational leadership experience from world-renowned destinations and family resorts. His background combines exacting property standards with a passion for developing people and creating memorable guest experiences.
At Jacaranda, he champions consistent property readiness, thoughtful team coaching and dependable service—because exceptional hospitality starts with getting the details right.
THE PEOPLE BEHIND EVERY STAY
A growing team. A human touch.
Beyond our leadership is a growing team of associates who put the heart in hospitality. From preparing a welcoming property to helping a guest feel heard, our people bring warmth, care and a service-first mindset to the details that matter.
We invest in high-quality training, hands-on coaching and clear service standards—helping our associates build confidence, grow their skills and feel supported. As Jacaranda grows, our focus stays personal: care for our people, so they can care for your guests.
PROPERTY EXCELLENCE
Clean properties. Thoughtful amenities. Consistent standards.
Our team delivers JHM resort-quality housekeeping, verifies readiness and documents inspections. The guest-paid cleaning fee is 30% of the stay subtotal, paid directly to JHM. Damage, missing items and maintenance concerns go directly to the host for review. We promptly flag deep-cleaning or specialist needs; these services are separate from routine turnovers.
Explore services & pricing
© 2026 Jacaranda Hospitality Management. Orlando · Kissimmee · Davenport.